Subject: Re: LSM Joining Case Test - Ajeet Patel
From: Ajeet Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Oct 2019 02:04:42 -0400

| | LSM Joining Case Test

Name | Ajeet Patel
E-mail | [email-masked]
Phone Number | (0120) 9599249705
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Being a customer service representative we have to be very polite,calm and stable. However we need to acknowledge customer query in a very polite way.
Afterthat we need to reply in a polite way along with an apology. A kind of courtesy should be there.
However, blurb 1 is correct answer for the client.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

By fixing all problems and queries related to customer is a good service.
As per my opinion, once customer will write an appreciation e-mail for you either will give a outstanding feedback to you then this is the great customer service.
Although when an employee do their job with an honesty along with dedication that is called great customer sevice.

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