Subject: Fwd: French Language Test - Dalglish LUBIN
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 2 Oct 2019 05:58:27 +0000

Who is this French guy? He has taken entire test in English. Please speak with him and get it done again

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From: Dalglish LUBIN <[email-masked]<mailto:[email-masked]>>
Date: 2 October 2019 at 11:23:59 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Subject: French Language Test - Dalglish LUBIN
Reply-To: [email-masked]<mailto:[email-masked]>

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Dalglish LUBIN
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   I would say those following words to him.

Thank you for your phone call to inform us that you had not received your pizza delivery. We apologize for the delay.
It seems that  something wrong happened to the address. Will you reconfirm your address please?Great, we're sending your pizza by quick express from now on, and you should receive it shortly after this call.  We are so sorry for the inconvenience this may have caused.  We hope to remain your preference.
Have a good day!
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I have a degree in language education.  In fact I speak fluently 5 languages: English, Spanish, French, Portuguese and Creole.
I am a teacher and languages translator, I also have a diploma in business administration, graduated from an accredited university in the USA.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      According to me a Great Customer Service is when you explain that you don't know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. While a Good Customer Service is: For one reason or another, your customer is irate and you have to deal with it calmly professional.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Reviewing the job description and my resume, that matches my top skills with the top three-to-five job responsibilities to the role which are work under pressure, communications skills, analytical skills, flexibility, stress management, phone skills, clear & sweet voice, in addition to my language skills si as to manage the issues. That means I am the one who can help the company to grow up.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     I traveled to Santo Domingo, Dominican Republic, Santiago Cuba, Chile, Bogotá Colombia. Habamas,  Port-au-Prince, Haiti etc..