Subject: Re: LSM Joining Case Test - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Oct 2019 04:38:53 -0400

| | LSM Joining Case Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9798784476
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi team,
I would like to go for blurb 4 which clearly explain that customer can update the address from the company portal as she wants her ticket at hotel. She will also be informed through mail with tracking id so that she can track her order which leads to the better customer satisfaction.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service deals that our customer is happy with our services however great customer service states that our customer is very much satisfied.
Good service can lead the customer to take service again however great service can lead the customer to refer and promote our services among his/her friends.

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