Subject: Fwd: LSM Joining Case Test - shivam bhatia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 27 Sep 2019 02:32:03 -0700 (MST)

Applied for trainer. Let me know if he needs to be interviewed. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "shivam bhatia" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 27 September, 2019 14:47:19 
Subject: Re: LSM Joining Case Test - shivam bhatia 

		LSM Joining Case Test 	Name 	shivam bhatia 
E-mail 	[email-masked] 
Phone Number 	(91) 9119026518 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected this blurb as it provides an option to download E-Tickets and gives additional clarification to ensure the customer receives the tickets on time. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference what i feel when i go outside for shopping or i am on call with a representative is that people have forgotton to emphasize on customer delight, it reflects that they are doing the job just for the sake of it. Whether in terms of FCR, ownership ect. I think the only solution to this is empathy. 	

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