Subject: Re: LSM Joining Case Test - shivam bhatia
From: shivam bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Sep 2019 05:17:19 -0400

| | LSM Joining Case Test

Name | shivam bhatia
E-mail | [email-masked]
Phone Number | (91) 9119026518
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this blurb as it provides an option to download E-Tickets and gives additional clarification to ensure the customer receives the  tickets on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference what i feel when i go outside for shopping or i am on call with a representative is that people have forgotton to emphasize on customer delight, it reflects that they are doing the job just for the sake of it. Whether in terms of FCR, ownership ect. I think the only solution to this is empathy.

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