Subject: Fwd: Japanese Language Test - Alik Garai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 Sep 2019 21:52:40 -0700 (MST)

Hi, 

This test was evaluated by Tasuku. Please find his response. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "tasuku yamamoto" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Sent: Friday, 27 September, 2019 00:40:21 
Subject: Re: Japanese Language Test - Alik Garai 

Hi Ayushi 

Native level 

Regards 
Tasuku 

From: "HR Livesalesman" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Sent: Thursday, 26 September, 2019 10:57:02 
Subject: Fwd: Japanese Language Test - Alik Garai 

Hi, 

Please evaluate this Japanese test. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Alik Garai" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 10:54:29 
Subject: Japanese Language Test - Alik Garai 

		Foreign Language Screening Test 	Name 	Alik Garai 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	1st of all I will say sorry to the customer for the inconveniences, and will keeping it in mind that we should not mention about our fault to customer for company reputation I will give some other reason as per situation which will not effect the customer and will seems true. Like if its raining heavily, I'll say that our delivery expect is stuck in heavy rain, or some bad thing (accident) happened with delivery boy and pizza was fall down. And will give some offer(coupon/cash back) for next purchase and will request the customer to wait for next 30 minutes and his pizza will be at his door. 

I'll send a new hot pizza to the customer because if I rearrange the same pizza to the correct location it will not be hot and may bring negative point from customer. 

By giving the offer with discount coupon or cash back coupon the customer will be happy and we will have a high chance to gate a new order from the customer. 

I know that a mistake caused lots of loss but we have to think if we can overcome some amount of the loss while making our customers happy. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Myself Alik Garai, and basically I'm from Santiniketan, West-Bengal but now I'm leaving in Hyderabad for my Job purpose. I've completed my graduation in Japanese language from Visva-Bharati University on 2016 and working as a Japanese language support for Amazon. After completing my graduation I joined Amazon as a fresher and its 2 years and 8 months I'm working here as a risk Investigator. I love to listening songs,also playing guitar and singing. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	私によって、良い顧客サービスと偉大な顧客サービス言葉は、短期的な目標と長期的な目標の同じ意味に当たります。良い顧客サービスとは、顧客が他のオプションについて考えることができる場合で顧客の満足度を減ってしまうの発展性があります。しかし、偉大な顧客サービスの意味は常広くのサービスです。顧客満足度だけを意味するのではなく、顧客としての会社を第一の選択肢や決定ではなく、弊社のサービスに忠実で満足させ続けることをする意味です。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は非常に論理的で分析的な人です。 どんな状況でも常に自信を持って対処してください。 販売やマーケティングの仕事のさまざまな状況に関する問題を解決する知識を持っている。 私はいつも間違いから学び、最善を尽くし、無駄に備えることを願っています。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	No Experience