Subject: Re: Spanish Language Test - LIZBETH PAULINA ROMO LOPEZ
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 26 Sep 2019 09:56:42 +0000

Offer then

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 September 2019 at 3:16 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Spanish Language Test - LIZBETH PAULINA ROMO LOPEZ

Hi,

Spoken and written Spanish is perfect as evaluated by Sheryl.

Regards,
Ayushi Verma
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
To: "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 September, 2019 14:56:09
Subject: FW: Spanish Language Test - LIZBETH PAULINA ROMO LOPEZ

Please get it checked and tell me asap

From: LIZBETH PAULINA ROMO LOPEZ <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 September 2019 at 1:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - LIZBETH PAULINA ROMO LOPEZ

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    LIZBETH PAULINA ROMO LOPEZ
Whats your first language       Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First I would like to apologise to the costomer than I will talk with my boss about this situation.
Then I will try to get some kind of discount for the costomer to make him calm down. I will call to the delivery boy to ask him about the order , and I will tell him to make delivery on the right address, in case if he has deliverd the pizza on wrong address, I Will have a make another order for the clinte and send it for delivery.
And I will put more attention at the time of talking further orders
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I'm from México city I have 24 years old. I'm a nurse, I was working in Hospital generals in Mexico City during 4 years, I started a Ingenering in Communication multimedium for 2 years but I left  it because I love to learn new lenguages and different kind of cultures, so I started to travel around the world, Like India, China,USA etc...I traveled to USA and I was working with Indian people.  I met my husband in India , there years ago we started our business in Mexico City Import and Export Indian things.
So we just moved to India because of family issue of my husband.
So I'm looking for some work.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      La diferencia es la calidad y calidez que tienes con tu cliente, la empatía con el consumidor .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        1.-Tengo experiencia laboral en distintas áreas
2.-Tengo experiencia trabajando en Estados Unidos de América con personas de distintas nacionalidades.
3.-Tengo gran facilidad para hablar con las personas de manera efectiva.
4.-Actualmente hablo mi lengua madre Español, Inglés e hindi (conversacional)
5.-Tengo todo lo necesario para cumplir y superar las expectativas en este empleo.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     He viajado a lo largo de la India por bastantes meses, pero hay una ciudad que en lo particular me gusta mucho,es la ciudad de Nueva Delhi, tiene muchos contrastes culturales, sabores culinarios ,colores, actividades recreativas, etc...
Está ciudad tiene su encanto, las personas han sido muy agradables y cálidas conmigo.
Caminar y encontrar de todo un poco en cada lugar .He podido viajar al rededor de todo el norte de la India, pero siempre regresaría a Nueva Delhi por su diversidad.