Subject: Fwd: Portuguese Language Test - Carlos Eduardo Ribeiro da Silva
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 Sep 2019 00:20:45 -0700 (MST)

Hi, 

Joshua evaluated this test as "really good PT. 9/10" 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Carlos Eduardo Ribeiro da Silva" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 03:45:29 
Subject: Portuguese Language Test - Carlos Eduardo Ribeiro da Silva 

		Foreign Language Screening Test 	Name 	Carlos Eduardo Ribeiro da Silva 
Whats your first language 	Portuguese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I apologized for the delay and tell the client that we have a lot of orders in place and his order is the next one that probably will take more 15 minutes to delivery and apologize again. 
When I hung up the phone ask the guy that bakes the pizza to do it in a hurry to meet the new deadline and makes the client happy. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm graduated in international relations by university Ibero Americana from São Paulo, Brazil. 
Worked 11 years at Sony Pictures as Sales Servicing Coordinator and 6 years as a Producer at Viacom Network Brasil at both companies I was responsible for the client service in EUA (Miami) Latin America and Brazil. 
I do speak English and Spanish. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Eu acredito que tenha um abismo grande entre bom/good e excelente/great simplesmente porque um cliente quer um ótimo atendimento sempre, talvez ele não fique satisfeito com um bom atendimento. 
E também quando você gosta do trabalho atendendo o cliente, é uma satisfação enorme quando você consegue fazer com excelência e ver que o cliente ficou completamente satisfeito com o resultado. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Eu tenho mais de 15 anos de experiência em atendimento ao cliente. 
Eu sou apaixonado por esse trabalho. 
Eu sempre me esforço em trazer a melhor solução e satisfação para o cliente. 
Sou proativo e preventivo no trabalho. 
Sou cuidadoso e eficiente no contato com o cliente, procurando entender a necessidade dele para resolver da melhor forma. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	I have traveled abroad in vacations to Europe Madrid, Rome and Milano, EUA New York, Miami (vacation and business), Los Angeles (vacation and business)and Las Vegas and Argentina Buenos Aires. 
In Brazil I have traveled a lot in a business trip I traveled to Brasilia, Rio de Janeiro and Porto Alegre. I also traveled to theses cities on vacation plus North East Natal, Salvador, Fortaleza and João Pessoa by the way I was born in Recife. Other places near to São Paulo that I have traveled by car were Curitiba, Belo Horizonte e São José do Rio Preto, those are the mean places that I have traveled to. 
Eu esqueci e respondi em Inglês, agora vou fazer de novo em Português porque fiquei com dó de apagar. 
Eu já viajei de férias para a Europa Madrid, Roma e Milão (na Europa eu só conheço essas 3 cidades). Nos Estados Unidos eu já viajei para Nova Iorque, Las Vegas, Miami e Los Angeles essas últimas duas eu viajei a trabalho também. Para Argentina Buenos Aires é o único país vizinho do Brasil que eu conheço. 
Dentro do Brasil já viajei a trabalho para Brasília, Rio de Janeiro e Porto Alegre. De férias no Nordeste eu fui para Fortaleza, Salvador, Natal e João Pessoa sem falar que eu nasci em Recife. Mais perto de São Paulo eu fui para Curitiba, Belo Horizonte e São José Do Rio Preto. Claro que essas são só as principais cidades que já visitei no Brasil.