Subject: Fwd: Portuguese Language Test - Alfredo Jose Buange
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 25 Sep 2019 23:22:13 -0700 (MST)

Hi Ayushi, 

This test was rejected by the client. 

Kind Regards, 
Sankarshan Rajan 

From: "stephen blake" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "brian sexton" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, September 24, 2019 9:49:03 PM 
Subject: RE: Portuguese Language Test - Alfredo Jose Buange 

Hi all, 

This came back negative from my team, it seems it is not an original writing but pasted from elsewhere on the internet. 

Thank you 

Stephen Blake 

From: Sankarshan Rajan <[email-masked]> 
Sent: Tuesday, September 24, 2019 2:40:33 PM 
To: Stephen Blake <[email-masked]> 
Cc: Brian Sexton <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; HR Livesalesman <[email-masked]> 
Subject: Fwd: Portuguese Language Test - Alfredo Jose Buange 
Hi Stephen, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Alfredo Jose Buange" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, 23 September, 2019 12:17:10 
Subject: Portuguese Language Test - Alfredo Jose Buange 

	
	
			Foreign Language Screening Test 
		
	Name 	Alfredo Jose Buange 
	Whats your first language 	Portuguese 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	During my previous role,first of all It will depend of company policy for full refund. and I will listening intently to his concerns and apologizing for the inconveniences,I helped him to accept another order of pizza. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Personal Dossier 
Date of Birth: 3rd June 1984 
B.I/Passport 000564918BA033 
Nationality: Angolan 
Address : Talatona/Luanda 

Resourceful and experienced Administrative Assistant offering expertise in customer service, meeting scheduling, travel arrangements, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. 

Education 
SEPT/2015 Bachelor of Business Administration/Shobhit University Índia 

Course: Management 

Management Information System 
Production and Material management 
Human Resource management 
Business Mathematics and statistics 
Business Communication 
Business Law 
Business Economics 
Financial and. Management Accounting 
Analytic account 
I Hindi 

English Diploma from Indian. School of Business Management & Administration 2015 
High School Technology of Electricity from DR.congo College in 2004. 

SAP Skills 
Computer Literacy 
Microsoft Office Word 
Microsoft Office PowerPoint 2007 
Microsoft Office Excel 2007 
Internet 
E-Mail 
Access 
Works in Apollo Hospital as Custmor Service 2014-2016. 
Works in Bakerhughes/Angola as Warehouse Person II 2006-2013. 

	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	A diferenca existente entre Bom e Otimo apoio Cliente, 

Bom apoio ao cliente :E aquele que dedica atenção, respeito e consideração pelo cliente, permitindo que as pessoas que prestam serviço ajam de modo simpático, cortês e educação para com clientes e usuários. esta muito alem de tratar o cliente bemTer excelencia demanda muito profissionalismo e esforço para entender o que ele precisa, bem como suas reais necessidades. ao passo que, 

Otimo apoio ao cliente :e aquele que se torna inesquecível para o cliente ou todo aquele que atende as características de um bom atendimento, já citadas, mais que vai além do padrão bom, sendo inquestionavelmente elogiado por todos os que foram atendidos. 

	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Uma vez que trabalhando em equipe e essencial para o sucesso como representante de atendimento ao cliente. No meu ultimo emprego, trabalhei em estreita colaboração com uma equipe coesa.reunimos regularmente nosso conhecimento e recursos para resolver reclamações complicadas de cliente e lidar com uma grande quantidade de chamadas recebidas durante os horários de Pico. Também colaborei multifuncionalmente,coletando comentários do cliente e comunicando-o a equipe de produtos. 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Falando de uma das cidades que já viajei, uma delas e a cidade de pretoria,sendo uma das três capitais oficiais da África do Sul,distinguida como sede do poder executivo. Localizando-se ao norte da província Gauteng,foi fundada em 1855 e tornou - se capital do Transvaal em 1860. 
Foi muito bom visitar aquela cidade cuja população tem varias diversidades de dialetes,e muitos bons sítios turísticos. 
A cidade de Pretoria alberga universidades e edifícios governamentais. Nas proximidades, encontra- se o Monumento Voortrekker,em honra dos colonos africânderes do século XIX da colônia.