Subject: Fwd: Portuguese Language Test - Moises Capita
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Sep 2019 05:36:59 -0700 (MST)

Moises PT 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sankarshan Rajan" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Friday, 20 September, 2019 19:49:43 
Subject: Fwd: Portuguese Language Test - Moises Capita 

Hi Ayushi, 

It is a Yes for this candidate. Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "stephen blake" <[email-masked]> 
To: "brian sexton" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Friday, September 20, 2019 7:38:55 PM 
Subject: RE: Portuguese Language Test - Moises Capita 

Hi All, 

This came back positive form my team. 

Thank you 

Stephen Blake 

From: Brian Sexton <[email-masked]> 
Sent: Friday, September 20, 2019 12:58:36 PM 
To: Sankarshan Rajan <[email-masked]>; Stephen Blake <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; HR Livesalesman <[email-masked]> 
Subject: RE: Portuguese Language Test - Moises Capita 

[ mailto:[email-masked] | @Stephen Blake ] could you please check this? 

From: Sankarshan Rajan <[email-masked]> 
Sent: Friday 20 September 2019 12:56 
To: Brian Sexton <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; HR Livesalesman <[email-masked]> 
Subject: Fwd: Portuguese Language Test - Moises Capita 

Hi Brian, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "Moises Capita" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 September, 2019 19:57:31 
Subject: Portuguese La @step nguage Test - Moises Capita 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Moises Capita 

Whats your first language 	

Portuguese 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

I would apologize to the customer and explain him that i made mistake with the address i sent the delevery to the wrong address. I would request him to give me some time to resolve this case and would prepare an other order for him with some discount if it’s possible. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

After my secundary school i frequented the college for two years studing a computer science but unfortunately i did not finish and i made somes courses like: Basic safety traning, problems of work, Excel and word. I worked for many money transferts Angencies and currently i work in import at Dimassaba company 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

Customer service pode ser traduzido em português como apoio ao cliente ou atendimento ao cliente, é um canal de comunicação entre a marca e o cliente. O bom atendimento para mim e um atendimento que tenta agradar um número elevado dos clientes mas não satisfaz a todos. E o óptimo atendimento é aquele atendimento que satisfaz todos clientes e não haverá ou não existirá qualquer reclamação. Um trabalho perfeito. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

Considero me um bom candidato porque já trabalhei bastante nessa área e continuo a trabalhar. Quase 90 % do meu trabalho como agente da import/export passa pelo telefone recebo os telefonemas dos clientes e dos despachantes e coordeno quase tudo via telefone. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Vou falar da cidade de Luanda e a cidade da ponta negra que já visitei. Luanda é uma cidade acolhedora com boas paisagens, lindas praias e um bom clima. Temos também uma gastronomia muito variada. Acredito que é uma das melhores cidades em África ou no mundo para turismo e ser visitada. A outra cidade que já visitei a Ponta negra situada na parte da República do Congo e é considerada como a cidade econômica daquele país porque oitenta porcentos das companhias petrolíferas operam naquela cidade e a mesma está muita movimentada.