Subject: French Language Test - ditutu jonathan
From: ditutu jonathan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Sep 2019 07:41:01 -0400

| | Foreign Language Screening Test

Name | ditutu jonathan
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I won't save the apology for later, I will directly tell him that we're sorry we let you down today, and I will admit my mistake and take responsability for it.
I know the customer may be  angry, hurt or feeling some other emotion connected to my mistake  so I will let him know that I clearly understund how he feel and trying to explain in detail what went wrong  and promess him that it we will try our best to make sure that this never happen again,
I know "I'm sorry won't make thing right but with a thorough apology with the proprer tone will go along way to maintaining a healthy relationship with my customer or client,
Before ending the call,  I will make sure he get his pizza on time

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm jonathan ditutu, I'm 28 year old , I'm from congo and I have already completed my batchelor in India, precisely in karnatakate state open unviversity ,
I have more than 5 year  years experiences in customer care ,
I been working as a technical sales on Online Casino,
I was doing voice and NON voice call, sending mail, request  the customer to come online and make some deposit so he or she can play online,

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | the conceptuality the main difference between providing a good customer service and delivering a great customer service is that in the former, you are probably only barely keeping your customer satisfied while in latter you are not only keeping them satisfied you are also keeping them loyal to you ,

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I can be  dedicated to this job
I can work on any shift timing, it never a problem for me
I'm a native french and I do speak english too
and I'm actually living not so far from the office so I can easly reach there anytime
I do have 7 years expercience in Customer service

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

j'ai fait un circuit inoubliable d'une semaine a la belle tunisie, depuis un mois, j'ete vraiment fascine par les endroits mirifiques, elle m'a plu enormement,
d'abord, la tunisie est l'une des destinations les plus convoitees en afrique,
Je suis parti en quete du soleil, de la mer, d'aventure avec mon sac a dos, j'ai pu decouvert de magnifique dites naturelles et historiques,

ce serait une erreur de ne pas visiter tunis et explorer le magnifique patrimoine dans la ville,

On a penetre avec un groupe magnifique et on a visiter le pays avec un guide qui si connait tres bien,
Pendant une petit tournee dans les quartiers, j'ai visite encore les stations de la ban lieu tunisienne, le port populaires de la goulette, les quarties huppes de la marsa, l'antique site de carthageet l'incontournable museedu bardo, etc,,,
c'etait vraiment magnifique et si dieu le veux je voudrait y retroune encore dans les future.

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