Subject: Re: LSM Joining Case Test - Arindam Chakraborty
From: Arindam Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Sep 2019 05:53:58 -0400

| | LSM Joining Case Test

Name | Arindam Chakraborty
E-mail | [email-masked]
Phone Number | (91) 9315805646
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb as the ticket is already in transit, and the cx is asking for delivery in hotel address. Moreover since the ticket has been already dispatched so there is no possibility of assurance from our end. We can only expect to wait for the delivery

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good cx is that cx, who's only happy with the service that has been provided to him, but the great cx is the most satisfied cx of us.
A good cx may or may not turn up in the future, but a great cx will always turn up in the future.
A good cx partially depends on the business , but a great cx completlt depends on us
A good cx may paricipate or may not in a survey that helps the organization to devolp, but a great cx always participates.
A good cx may or may not generate potential cx, but a great cx will always generate potential cx

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