Subject: Fwd: French Language Test - Exaucet Glad Precieux Djimbi Niolaud
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 25 Sep 2019 02:24:47 -0700 (MST)

Hi Ash, 

Could you please interview this french applicant- 8978656875 
His written was selected by the client. 
We want you to test his spoken French. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Exaucet Glad Precieux Djimbi Niolaud" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 19:12:02 
Subject: French Language Test - Exaucet Glad Precieux Djimbi Niolaud 

		Foreign Language Screening Test 	Name 	Exaucet Glad Precieux Djimbi Niolaud 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I’ll apologise to customer for the delay then offer a compensation to avoid the order cancellation. To make sure that the same mistake will not be done again, I’ll confirm with customer the right address for delivery, then I’ll follow up on it as it’s a mistake made by me. I thought that is the right way to treat customers and make them happy and confident about services offered, cause the first thing to do as a customer service representative is to follow the rules and of course to do what is possible anyhow to keep customers, make them happy and satisfied. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I was young when my parents started to responsible me on my studies, so I took the first personal decision of my life by choosing to study on science field, so I got my high school certificate on that same field. But during my studies I discovered that I liked computer science so I came in India to do bachelor in science with computer science as one of my subjects, then got an internship. Through that internship i got another opportunity as a customer care support, so I just found out that I’m good on it, so I decided to pursue my career as customer care support representative. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	When a customer service representative is just keeping to do the job without taking care of the customer situation is doing the job in the good way as he is following the rules, that’s called good but it’s not great cause the job will be done, but customer will not be fully satisfied and will certainly consider others options to go away, so as a great customer service representative I have to do the job to always make customer happy and satisfied. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ayant déjà été client et agent du service à la clientèle, j’ai eu un aperçu des avantages et contraintes des deux côtés de la barrière. Je suis donc confiant et fier de pouvoir mettre en valeur mon expérience car j’estime avoir ce qu’il faut pour servir et satisfaire la clientèle dépendant des options possibles à mon niveau. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Je suis originaire du Congo Brazzaville, précisément de la ville de pointe-noire. Il est vrai qu’il s’agit de la ville économique de mon pays, mais mon arrivé en Inde précisément à New-Dehli m’a ébloui car là j’ai cru être dans un autre monde, déjà depuis l’aéroport j’ai été impressionné par l’avancée technologique qui est déjà assez loin de la nôtre, j’ai pu visiter la ville, Indian Gate a été un point culminant pour moi de part l’histoire cachée derrière ce monument historique, je me suis senti tout petit au milieu de toutes ces tours et j’ai été abatté par la beauté des centres commerciaux et de ce qu’ils proposent. En somme il fallut du temps pour pouvoir finalement me fondre dans la masse.