Subject: Re: Portuguese Language Test - Rodson Gonzaga
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Sep 2019 00:43:44 -0700 (MST)

Do we offer? 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sankarshan Rajan" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 13:05:23 
Subject: Fwd: Portuguese Language Test - Rodson Gonzaga 

Hi Ayushi, 

This candidate has been accepted, Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "stephen blake" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "brian sexton" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, September 25, 2019 11:03:04 AM 
Subject: RE: Portuguese Language Test - Rodson Gonzaga 

Hi All, 

This came back positive from my team. 

Thank you 

Stephen Blake 

From: Sankarshan Rajan <[email-masked]> 
Sent: Tuesday, September 24, 2019 2:41:41 PM 
To: Stephen Blake <[email-masked]> 
Cc: Brian Sexton <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; HR Livesalesman <[email-masked]> 
Subject: Fwd: Portuguese Language Test - Rodson Gonzaga 
Hi Stephen, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Rodson Gonzaga" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, 24 September, 2019 16:21:22 
Subject: Portuguese Language Test - Rodson Gonzaga 

	
	
			Foreign Language Screening Test 
		
	Name 	Rodson Gonzaga 
	Whats your first language 	Portuguese 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello Mr Gonzaga, 

We really apologize for this inconvenience and this is absolutely not part of our attendance 

In order to soften this situation, we would like to give you a 50% discount on your order and also will be sending you a gift card of 25% on your next order with us. 
We sincerely hope this will be making you feel comfortable once you decide to buy with us again. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I originally Brazilian and grew up among American folks when I was a kid and that's why I love English and have it as my second language. 
Regarding Education, I have almost graduate in International Trade and also Arts Bachelor. At the moment I'm working with Import and Export business. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Um bom atendimento é aquele no qual se dedica atenção, respeito e consideração pelo Cliente, permitindo que as pessoas que prestam serviço ajam de modo simpático, cortês e educado para com os Clientes e usuários. 

Já o atendimento de excelência é todo aquele que atende às características de um bom atendimento, já citadas, mas que vai além do padrão bom, sendo inquestionavelmente elogiado por todos os que foram atendidos. 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Tenho capacitação e vasta experiência no atendimento à Clientes em várias áreas profissionais, e isto me capacita para o trabalho. 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Estive nos Estados Unidos e foi uma ótima oportunidade e experiência em minha vida, pois desde que comecei a ter contato com Americanos, sempre tive o sonho de um dia visitar aquele país, tendo em vista que tenho vários amigos por lá. 
Não só o passeio em si foi muito proveitoso como também pude avaliar as diferenças culturais e aprender mais com a breve estadia lá.