Subject: French Language Test - mbuyi michel
From: mbuyi michel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Sep 2019 10:15:09 -0400

| | Foreign Language Screening Test

Name | mbuyi michel
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?answer:i'm going apologize and correct the mistake and asks her to wait patienlty because he will receive because we had a mistake in the adress

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is michel i'm from congo kinshasa,
i'm a student in JB knowledge park in india,
i'm staying in faridabad to greenfield colony B1205 sector 43 ,
i have a diploma in computer science ,
i working to standard telecom in my country for 6 months,
i complet my studies in BCA "bachelor computer application" to JBknowledge park faridabad haryana,
in india i working to evion for one year,

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la difference est que :"good customer service" repond correctement aux attente du client et l'aide a trouver une resolution par rapport a son probleme il n'y'a pas vraiment une grande difference sauf que "great customer" resou les problemes du client avec beaucoup de professionalisme et de qualite.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

afin de pouvoir m'etre en pratique tout c'est que j'ai apris en matiere de dialogue et l'experience que j'ai acquis pendant une annee je pense que je suis le candidat qu'il vous faut .

car je suis capable de pouvoir aider les clients a trouver des solutions a leurs problemes.

hormis apporter une soluton je sais aussi comment convaincre un client , comment lui guider afin de pourvoir resoudre son probleme.

je sais comment convaincre un client, attirer son attention pour qu'il puisse me faire entierement confience et enlever le doute qu'il a.

je suis le candidat qu'il vous faut et je pense que j'ai ma place chez vous car les clients ne vont jamais se plaindre et de votre part je pense que vous serrez satisfait de la qualiter de mon travail.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

depuis que je suis venus au monde l'inde est le premier pays que j'ai visiter , jai beaucoup aprecier la culture indienne,les sites tourristiques ainsi que la population car je me suis facilement integrer.voir meme je suis fait des amis indiens et des autres pays l'inde a fait de moi un homme responsable en inde j'ai beaucoup murit ,je ne reflechir plus comme un enfant en voyant comment les gens vivent en inde j
'ai beacoup appris venir en inde est une bonne esperience que je vais jamais oublier
visiter l'india gate , le lotus temple ont ete une bonne esperience pour moi et je pense vister certains lieux historique et le zoo

| |