Subject: Fwd: French Language Test - Landry Berenger Doua
From: HR Livesalesman <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 23 Sep 2019 00:57:16 -0700 (MST)

Check please 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Landry Berenger Doua" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Thursday, 9 May, 2019 14:52:57 
Subject: French Language Test - Landry Berenger Doua 

		Foreign Language Screening Test 	Name 	Landry Berenger Doua 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would ask him to accept my apologize because I misplaced his order by entering a wrong address. 
I would ask him to give me back the correct address so that I can re-enter it properly. 
And make sure that it reach him at the earliest. 
I would if possible give him the person in charge of delivery number so that it facilitates the process. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Doua Landry Berenger 32 years old from Ivory Coast native French speaker. I have done 10th and 12th in ivory coast then BCOM in Bangalore India. After completion of my Bachelor I got a freelance work in Redseer and Titri in Bangalore, internship in Baroda Gujarat, Quality Analyst in Fusion BPO in Kolkata West Bengal now I am French teacher in sunshine worldwide school in Goa. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Pour traduire litteralement "good" veut dire "bon" et "great""excellent" en Francais. 
La difference entre un bon service client et un excellent service client reside dans le fait qu'un bon service client essaie de resoudre les problemes et besoins des clients peut recevoir une note de 7 ou 8/10 par contre un excellent service client peut recevoir 10/10 aussi comprend et resoud les problemes et besoins des clients dans un lapse temps. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ce qui fait de moi le meilleur candidat pour ce poste de service client est que j'ai l'experience dans ce domaine, je suis proactif, ponctuel, travaille en equipe et m'adapte aux situations, ouvert a tout le monde. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Bonjour je suis Doua Landry berenger de la Cote d'ivoire. J'aime raid vous parler un peu d'une petite ville qui m'a vu naître. Cette petite ville du nom de Man est ma ville Natale. Situee dans l'ouest de la Cote d'ivoire dans l'ouest de l'Afrique, elle a une population de plus de 400000 habitants tres acceuillant. Elle est bordee par les montagnes et une vaste etendue de foret. A Man, tu pourras visiter l'une des fameuse montagne appelle Dent de Man ou vous pourrez trouver les cascades et gouter la nourriture speciale de Man le "Toh" avec la sauce a base de feuilles. 
Je serai ravi de vous faire visiter ma ville Natale lorsque vous ferez pret a la visiter. 
Merci