Subject: Arabic Language Test - Sabrina Ahlouli
From: Sabrina Ahlouli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Sep 2019 14:02:43 -0400

| | Foreign Language Screening Test

Name | Sabrina Ahlouli
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all,iwill apologize for the delay, then i will listen to his complains carefully as well try to be helpful and assure him that we will make our best to deliver as fast as possible his order and apologies again for the inconvenience.
meantime i will update the location on the systems with more attention and coordinate with  a
delivery boy to make sure that the address has been updated properly.
Once the customer receives his order I will call him again to confirm and assure him that the delay will not happend again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a law graduate with customer service and human resources background in many countries around the world such Dubau,Italy and egypt.

I do speak Arabic, italian,english and franch

I love traveling and cooking

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service is solve the problem, great customer service is leaving the customer happy and satisfied with our service and product.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am very helpful persone with alot ago enregeyand i love comnucating with people.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I visited more then thirty countries in the world.the one that really took my heart was Indonesia specifically Balli wonderful city, just amazing.

I was in uboud where the food together with the weather was wonderful without forgetting the art painting everywhere and the splendid nature and clutre.
We visited all the island temples,mountains and  the big city all was heart taking.

Such a pleasnt destination i would recommande to every one

| |