Subject: Fwd: Spanish Language Test - Pablo Grace
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Fri, 20 Sep 2019 04:54:22 -0700 (MST)

Forward please 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Pablo Grace" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 17 September, 2019 15:19:57 
Subject: Spanish Language Test - Pablo Grace 

		Foreign Language Screening Test 	Name 	Pablo Grace 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First think i will do is apologise to him saying " Excuse me Sr. i'm so sorry, i made a mistake wen i entered you address, right now im correcting it". If the company allows to make compensations i will offer extra small pizza or in case some discount in the next order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm born in Argentina, im a native Spanish spoken. I made my studies in Gastronomy because of my familly background and business. 
I also studied Musictherapy, made a Bachellor in Indian Classical Music and Yoga in the time i'm in India. 
I had work in restaurants as a cooker and also in the manager office. 
I was working in a dissability center as a manager doing different functions. 
I worked for a Peruvian company who was interested in grouping producers from India exporting their products. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La mayor diferencia estaría en si el servicio es personalizado, dando cuenta de antemano un posible problema. Si responde a los tiempos del cliente de manera sencilla, clara y sobre todo eficientemente. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Porque mi idioma materno es Español. 
Porque soy una persona responsable cuando me comprometo. 
Porque soy buen compañero en el trabajo. 
Porque tengo experiencia en el trabajo de oficina. 
Porque no vivo demasiado lejos de la oficina. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Hace unos años atras viajé a Kerala. Fue una experiencia muy bonita ya que fuí con mi actual mujer que en aquel entonces era mi novia. Nos pareció un lugar muy bello bastante distinto de otras partes de India, mas limpio, mas ordenado. 
En cuanto a las playas son fantásticas, la arena es de color blanca y el mar tiene un azúl profundo cautivante. 
La comida es muy picante, o eso nos pareció a nosotros por aquél entonces. Hoy en día con mi mujer disfrutamos de ir a comer a algún restaurante de comida del Sur de India.