Subject: Fwd: Portuguese Language Test - Rosinaldo Barros dos Santos
From: Sankarshan Rajan <[email-masked]>
To: stephen blake <[email-masked]>
Cc: brian sexton <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 20 Sep 2019 04:29:37 -0700 (MST)

Hi Stephen, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "HR Livesalesman" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, 20 September, 2019 12:36:04 
Subject: Fwd: Portuguese Language Test - Rosinaldo Barros dos Santos 

Portuguese applicant 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Rosinaldo Barros dos Santos" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 19 September, 2019 23:29:24 
Subject: Portuguese Language Test - Rosinaldo Barros dos Santos 

		Foreign Language Screening Test 	Name 	Rosinaldo Barros dos Santos 
Whats your first language 	Portuguese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would inform him politely that we have an problem about our delivering sector, and I'd ask him/her to inform his/her adress again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm 33 years old and I like playing the guitar and singing as well. I have worked out for 3 years and I love it. 
I had studied with 3 native english teachers and I learnt Spanish by myself solving any grammarly doubt with my friends from Argentina, Colombia and Mexico too. 
I am graduated in Humanities - Portuguese and English. 
I had to stop for a while my post graduation because I was fired from a private school where I used to teach Portuguese. 

After my languange studies I decide being english teacher, but I had it as a complementary duty, because I used to work as a costume service in a call center company. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Creio que para trabalhar nesta área é necessário gostar de lidar com pessoas, pois no atendimento, seja em qualquer área, é essencial que o colaborador tenha paciência, empatia e disposição para sanar qualquer problema que o cliente lhe apresente. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1 - Eu sou determinado e gosto de desafios; 
2 - Tenho um desejo imenso em conhecer outras culturas; 
3 - Consigo desenvolver meus talentos e influenciar pessoas através da minha boa retórica; 
4 - Além de estar sempre inclinado à novos desafios, gosto de trabalhar com metas; 
5 - Sou dedicado para alcançar meus objetivos, sempre com os pés no chão e foco no progresso pessoal. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Eu viajei ao Rio de Janeiro para um evento de uma empresa de marketing de rede chamada Forever Living. Fique apenas um final de semana, pois a viagem era apenas para negócio, mas percebi que havia algumas peculiaridades que não era possível encontrar em São Paulo (onde eu moro). 
Recordo-me de estranhar o sotaque que era falado. Peguei um táxi saindo do aeroporto com 1 supervisor e dois gerentes e passamos a viagem toda tentando entender algumas das palavras ditas pelos taxista.