Subject: Fwd: Portuguese Language Test - Kipipa Manuel
From: Sankarshan Rajan <[email-masked]>
To: stephen blake <[email-masked]>
Cc: brian sexton <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 20 Sep 2019 03:52:01 -0700 (MST)

Hi Stephen, 

Can you please get this language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Kipipa Manuel" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, September 19, 2019 1:06:42 PM 
Subject: Portuguese Language Test - Kipipa Manuel 

		Foreign Language Screening Test 	Name 	Kipipa Manuel 
Whats your first language 	Portuguese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In such kind of cases, the first thing to be done is apologising to the customer and then inform that you will make make sure the pizza is delivered as soon as possible, after that you have to make the necessary changes and then follow up the order to make sure that everything is going well. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Kipipa Pascoal and i am from a traditional African family, currently living in Luanda ( Angola ), i have 27 years old and I am graduated in BBA ( Bachelor of business administration ). As professional i have worked in some organisation like DHL Angola, AJFERRO restaurants as customer support. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Bom, eu creio que essa diferença se encontra na capacidade de resolver os problemas do cliente em pouco tempo, porque as pessoas preferem evitar sempre aquele estresse de última hora, então elas procuram resolver tudo na mesma hora, portanto a diferença entre um bom serviço de atendimento ao cliente e um muito bom serviço de atendimento ao cliente está na rapidez, portanto quanto mais rápido melhor. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	O que me torna um candidato certo para essa vaga é o facto de já muito ter trabalhado com serviço de atendimento ao cliente, possuo já alguns anos de experiência, outra coisa é facto de ainda ser muito jovem e querer aumentar minhas habilidades nas mais diversas áreas de trabalho, e também por gostar de novos desafios, portanto eu acredito que vai ser muito bom. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Viajar é muito bom e eu sempre gostei disso, aliás eu sempre digo que por ano o ser humano tem que viajar no mínimo uma vez porque isso alivia a alma. 
Eu já viajei para lugares como Africa do Sul, Namibia, Moçambique, África do Sul e também Portugal e de modo geral posso dizer que foram ocasiões muito especiais pois pude descobrir coisas novas, conhecer lugares maravilhosos, estar em contato com a natureza e muito mais.