Subject: Fwd: Arabic Language Test - Mohd Rashid
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 20 Sep 2019 00:30:46 -0700 (MST)

Please evaluate for English 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Mohd Rashid" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 27 August, 2019 11:51:52 
Subject: Arabic Language Test - Mohd Rashid 

		Foreign Language Screening Test 	Name 	Mohd Rashid 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would call the customer and ask for an apology for the delay in delivery and would try to explain him/her that it was a mistake from my end while entering the result and as a result, the delivery got affected. Will assure him that this would not happen in the future and lure him with certain amount of discount. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My self Mohd Rashid from Balrampur uttar pradesh India. I have done my 10th and 12th from UP MADRSA BOARD OF LUCKNOW and my graduation and master's degree from JAMIA MILLA ISLAMIA. I have done diploma in computer and in Arabic also. I am an Arabic language expert with experience of more than one year in translations and content moderation. I am currently employed with MediMantra as an international marketing executive. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هذا من المعلوم ان خدمة الزبائن التي تعتبر افضل هي التعامل الحسن مع الزبون حتى لا يشعر باي غرابة أثناء المعاملة وعندما يطمئن ويحس انه من اسرتنا فهي افضل خدمة من الخدمات الأخرى وعندما يكون مطمئن فقط ولا يشعر المودة او علاقة وطيدة فهذا الحسن لا أفضل واحسن. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	انا اعتبر نفسي انا مناسب لهذه الخدمة لأنني أمتلك قدرة كاملة في تحدث اللغة العربية بطلاقة ولى علاقة خاصة في هذا المجال عندما اتكلم مع العرب هم يشعرون انني من العرب كما حدث هذا الشي مرات عديدة أثناء العمل ومن عادتي الخاصة انا لا اغضب على احد وما إلى ذلك. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا زرت عديدا من المدن لكن انا اخص ههنا مدينة ممباي والله هي مدينة راقية وصافية وهي منبع التجارة حتى يقال ان لا يموت احد جوعا في في تلك المدينة ويعيش مسرورا وانا بنفسي شاهدت هذه الأشياء وهناك توجد ثقافة ممتازة باعتبار العلم والثقافة وهذه المدينة تقع في جوار البحر فلذا يكون الموسم صافيا لا مثل دلهي مليئة بالرمل في الهواء حتي العديد من الأشياء تتواجد هناك لا يمكن ذكرها في هذا الاختصار.