Subject: RE: Spanish Language Test - ABHISHEK KHANNA
From: Stephen Blake <[email-masked]>
To: Sankarshan Rajan <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Wed, 18 Sep 2019 07:16:28 +0000

Hi all,

This came back negative from my team.

Thank you
Stephen Blake

________________________________
From: Sankarshan Rajan <[email-masked]>
Sent: Tuesday, September 17, 2019 2:03:22 PM
To: Brian Sexton <[email-masked]>; Stephen Blake <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; HR Livesalesman <[email-masked]>
Subject: Re: Spanish Language Test - ABHISHEK KHANNA

Hi,

Can you please get this Spanish Language test evaluated.

Kind Regards,
Sankarshan Rajan
________________________________
From: "ABHISHEK KHANNA" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>
Sent: Tuesday, September 17, 2019 5:52:18 PM
Subject: Spanish Language Test - ABHISHEK KHANNA

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    ABHISHEK KHANNA
Whats your first language       Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   There are two possible solutions.
First I'll apologise and inform him about the expected time of his delivery. He might get angry(CASE 1) or cooperate easily(CASE 2).
CASE 1.
Along with the sincere apologies I'll offer him some discount in order to compensate his loss.
CASE 2.
Since he understands the human error and is cooperating easily I'd like to end up the case with apologies
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     Personal Details
My name is Abhishek Khanna. I am 20 years old. I live in Bhajanpura (North East Delhi). I am Bassist and have worked with INSIGNIA Band for two consecutive years during my College Life
Educational Formation
I've done B.Com(hons.) from Shyamlal College (University of Delhi).
Along with that a Certificate course(Level A1, A2) in Spanish from Daulat Ram College (University of Delhi), Diploma and Advance Diploma in Spanish(Level B1,B2, Literature) from St. Stephens College (University of Delhi). Also I've passed DELE B1 & DELE B2 from Instituto Cervantes.
Work Experience.
From June 2017 till current date I've been working as a volunteer Tour Guide for Spanish. Apart from that I've been working as an Interpreter and Translator with since Jan 2018 Professional Translation Services  (University of Delhi)
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      GOOD CUSTOMER SERVICE o Buen Servicio al Cliente significa que El cliente fue asistido en una buena manera  pero GREAT CUSTOMER SERVICE significa que el cliente está muy satisfecho con el servicio. No tiene niguna duda y además fue asistido en la mejor manera.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Soy muy tranquilo. Me encanta responder las preguntas y clarificar las dudas. A veces cuando no tengo la respuesta de una pregunta empiezo la busqueda porque a mí me parece que cada busqueda es una aventura. Entiendo el valor del tiempo y lo respeto mucho.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Acabo de conocer a Tailandia. Era mi primer viaje al extranjero  Allí fue a Phuket con mi amigo de la infancia. Phuket es una ciudad muy linda llena de las playas. Antes nunca había estado en una playa tampoco. Cuando salimos del aeropuerto vimos que no había ningún ruido. Todos los coches estaban aparcado en una fila. Siendo un estudiante no tenímos mucha plata por lo que no podíamos reservar un hotel de cinco estrellas. Eligimos un hotel barato por lo que tuvimos que enfrentar alugunos problemas. No podíamos conectar nuestro movíl con wifi y Así tuvimos que pagar para comprar un servicio de la tarjeta. Después de resetablecer el contacto con nuestros padres fuimos a la playa. Tomé mucho el sol y hice muchos deportes en el mar. Así fue una experencia inolvidable. Como dicen los Españoles ¨Lo bueno y barato no caben en un zapato¨ teniendo el mismo refran en la cuenta estamos ahhorando mucho para que no tengamos que enfrentar el mismo problema. Ojala siga viajando así