Subject: Re: LSM Joining Case Test - Megha Sharma
From: Megha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Sep 2019 06:30:14 -0400

| | LSM Joining Case Test

Name | Megha Sharma
E-mail | [email-masked]
Phone Number | (+91) 9953164585
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have Chosen this Blurb as this reflects the following-

1. Ownership
2. Various possible Solutions
3. Not promising false timeline
4. Transparency - by providing tracking status
5. Time Management- by asking customer to ensure every information is made correct.

So my add on for the blurb would be-

If you have not purchased instant e-download, then you may track the status of the ticket under the mentioned link.

Also, there is Chat section available on the same link, where our Relationship Manager (Events Ticket Section) would be available to assist.

Let me know if there is anything else i can help you with?

Thanks for choosing ABC organisation, We wish you a delightful journey and amazing event ahead.

Regards
XYZ

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good Customer Service responds what is asked for but a great Customer services take the lead with the ownership.

2. Good Customer Service speak what is taught but a great Customer service finds the best possible solution .

3. Good Customer Service may be a good speaker but a great Customer Service is great listener.

4. Good Customer Service may take you to all the company policies while attending but a great customer service focus on what best is for the client.

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