Subject: Fwd: LSM Joining Case Test - GAURAV GUPTA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 17 Sep 2019 00:48:16 -0700 (MST)

This applicant is for English agent 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "GAURAV GUPTA" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 17 September, 2019 13:08:39 
Subject: Re: LSM Joining Case Test - GAURAV GUPTA 

		LSM Joining Case Test 	Name 	GAURAV GUPTA 
E-mail 	[email-masked] 
Phone Number 	(91) 9873327706 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	THIS BLURB WILL HELP TO KNOW WHERE THE CUSTOMER ACTUALLY WANTS HIS/HER TICKETS AT PROVIDED ADDRESS BY THE CUSTOMER OR THERE WOULD BE AN EASY ACCESS FOR THE CUSTOMER IN THE E-DOWNLOAD OPTION TICKETS WHERE HE/SHE CAN TRACK THE DETAILS OF THE TICKET AND CAN MAKE THE IMMEDIATE PRINTOUT OF IT AND REST CUSTOMER CAN PROVIDE HIS/HER OWN DETAILS BY FILLING THE DETAILS CORRECTLY ACCORDING TO HIS/HER ADDRESS AND CAN ACCESS IT EASILY RATHER THAN WAITING FOR THE TICKET WHEN TO BE ARRIVED AT THE ADDRESS THIS ACCESS CAN HELP THE CUSTOMER IN SAVING TIME. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	CUSTOMER SERVICE IS GOING ABOVE OR BEYOND TO KEEP THE CUSTOMER HAPPY, WHETHER THE CUSTOMER HAVING ANY QUESTION NEED TO BE RESOLVED IN A POSITIVE ATTITUDE. GOOD CUSTOMER IS MEETING THE EXPECTATION AND GREAT CUSTOMER MEANS EXCEEDING THEM. 
GIVEN UNDER ARE SOME SERVICES OF THER CUSTOMER. 
1. POSITIVE ATTITUDE 
2. POSITIVE LANGUAGE 
3. TENACITY-HAVING THE DETERMINATION 
3. PRODUCT KNOWLEDGE 
4. PROFFESIONALISM 
GOOD CUSTOMER SERVICE 
1. CUSTOMER SATISFACTION 
2. PROVIDE THE CUSTOMER WITH THE FACILITY 
3.WORK ACCORDING TO THE OWNERSHIP 
4. ARRIVING AT THE SITE ON TIMELY BASIS. 

OWNERSHIP 
OWNERSHIP BASILCALLY MEANS THE CUSTOMER HAS THE RIGHT TO KNOW THE WHEN HIS/HER PRODUCT IS DELIEVERED AND CUSTOMER HAS THE RIGHT TO KNOW THE LOCATION OF THE SERVICE PROVIDER. 

GREAT CUSTOMER 
1. CUSTOMER SATISFACTION+LOYALTY 
2. CALL TO THE CUSTOMER ON TIMELY BASIS. 
3. KEEP THE CUSTOMER IN A LOOP. 	

You can [ https://www.jotform.com/edit/4445151192529163263?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.