Subject: Re: LSM Joining Case Test - Adithya Srivastava
From: Adithya Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Sep 2019 03:02:52 -0400

| | LSM Joining Case Test

Name | Adithya Srivastava
E-mail | [email-masked]
Phone Number | (91) 9560553779
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The representative called the email with a greeting to the customer and provided the vital information about his tickets for the upcoming event. The way of approaching customer is empathetic which is appreciable and much needed in this scenario. Also he verified the details with the customer and closed the email with the information on ticket tracking details and a very well written closing greeting.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: Is a thing where a representative aligns with a customer in order to solve his query.
Great customer service: Is a thing where a representative empathetically aligns with the customer to provide him the best possible solution with the satisfactory feedback.

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