Subject: Re: LSM Joining Case Test - Kavita Singh
From: Kavita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Sep 2019 04:38:47 -0400

LSM Joining Case
Test

Name

Kavita Singh

E-mail

[email-masked]

Phone Number

(+91) 9990469303

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected this blurb as the customer will be travelling during that time. He
might not be available at home so customer can give his hotel address in order
to receive the tickets on time wihtout any hussel. Also, would like to add (I
can understand you are very anxious to receive your tickets as the event date is
quite close ) since live salesman is in customer service so customer
empythization is important.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer who is frequent buyer. A Great
customer is who know what he is buying and from where he is buying who trust on
salers. Knows better from where he can get the good services. knows his rights
but can deal with the salers patiently.

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