Subject: Portuguese Language Test - Pedro Rodrigues
From: Pedro Rodrigues <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Sep 2019 07:31:48 -0400

| | Foreign Language Screening Test

Name | Pedro Rodrigues
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of its necessary to calm down the customer tell him is order will reach in 5 minutes and directly contact the delivery boy and give him the best road to reach in customer address on that time
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am pedro castelo from Angola student of mechanical engineering  I have basic knowledge of computers I like to read books and play football
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Bom serviço e quando conseguimos agradar o nosso cliente ou consumidor. Mais se torna melhor quando conseguimos agradá-lo e e satisfazer o seu pedido em tempo determinado e com eficácia

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sinto me capacitado para trabalhar sozinho e com grupo
Estou sempre disponível para aprender coisas novas
Eu tenho a humildade para pedir ajuda quando não sei como resolver um assunto
Pretendo ajudar a empresa a crescer
Quero crescer profissionalmente com a empresa

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Em dezembro de 2015 viagem para Benguela uma cidade de meu país para a passagem de ano com amigos e família foi uma viagem incrível passávamos uma boa parte do dia na praia morena mergulhando e a comer muito frutos do mar foi muito bom ver o lançamento do fogo de artifício a partir de lá foi uma experiência muito boa que nunca sairá de minha mente

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