Subject: Spanish Language Test - Alberto Martínez
From: Alberto Martínez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Sep 2019 02:20:02 -0400

| | Foreign Language Screening Test

Name | Alberto Martínez
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First i keep the calm and i try to explain that i assume my mistake and i try to give him one solution and may should’be are honest and tell him that the problem is not of the company is just my fault. And try to tell him that the order is going there and apologize again to the client
Enjoy of the pizza!

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Im outgoing, happy really hardworking and responsible, about the educational i just finish the primary studies but im really inteligent i start to study a course of cybersecurity for protect the data of the big companys (: and professional a little bit cause i was travel for europe this years and just i work in business of family

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buen tele operador de atención al cliente cumple su función y intenta solucionar el problema por el que le llamen.
Y un excelente tele operador de atención al cliente va más allá e intenta dar el mayor detalle y intenta ver si soluciona algún problema más que tenga su cliente porque le apasiona su trabajo. en los dos quieren cumplirse los objetivos pero el excelente tele operador se preocupa detalladamente de cada problema del cliente hasta solucionarlo y que quede totalmente satisfecho para que se hable y por ende hable bien de la empresa.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Creo que tengo una gran habilidad para hablar con las personas tengo carisma y empatizo mucho lo que a la hora de dar soluciones y tratar con clientes nerviosos es realmente bueno
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He viajado por bastantes países pero sin duda me quedo con Nueva York, aunque mi sueño es ir a la india y empaparme de su cultura y sus costumbres es muy diferente a Nueva York pero cada cosa tiene su encanto :D

| |