Subject: Japanese Language Test - John Christian Yongco
From: John Christian Yongco <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Sep 2019 11:37:01 -0400

| | Foreign Language Screening Test

Name | John Christian Yongco
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello, sir. I'm really sorry about what happened. I made a mistake when I was inputting your address detail. I'm doing the best I can so that you'll receive your order without any more delays. I understand your frustrations, sir, this will serve as a lesson for me to really be more careful in handling orders in the future. Once again, I apologize for any inconveniences caused. Thank you so much.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is John Christian Yongco, you can call me by my nickname "Christian". I'm from the North East of Cebu in the town called Asturias. I was born in Cebu City, but I was raised there in my hometown. From the year 2014-2015 I enrolled in the University of Cebu taking up a course in Mechanical Engineering, unfortunately, I wasn't able to finish my studies instead I focus on finding a job and I landed on my first job as a marketing agent in a local company here in Cebu City. I learned a lot in terms of building trust in different people. Around the year 2016, I applied for a work abroad which is in Japan, and luckily I got accepted. I studied the Japanese language as a basic qualification for work in Japan for more than 10 months until we flew to Japan for the Internship program. I was working in a railway company called Hitachi Kasado Works. There, I'm responsible for electrical equipment assembly in the inner and outer parts of the train. I was working in Japan for about a year and a half, but due to contract breach by my former company, the government of Japan decided to stop the contract as a penalty for my previous company. However, despite that, in my short stay in Japan, I've learned so much from the Japanese people and adopted some of their manners when it comes to working really hard.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | いいカスタマーサービスは平凡であり、期待にらせるという文化に固執していますが、優れたカスタマーサービスは、優れたサービス、革新、クライアントとの信頼の構築に真剣に取り組んでいます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私はさまざまな人々のグループで働くことができます。私は常に成長し、他者の生活に変化をらせる新しいものに開かれています。
私は自分の仕事に情熱を傾けています。実際には、特定の仕事について考えるとき、私たちは常に給料とインセンティブについて考えますが、私にとっては、日本で学んだこととして、あなたが優秀で献身的に物事をするときは他のすべてが続くということです。
私は直るのが簡単で、状況に関係なく常に改善します。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

日本にいたとき、私はさまざまな県に旅行しましたが、日本には多様な文化もあることがわかりました。私が驚いたのは、彼らが彼らの文化に古いものと現代の両方のタイプの生活を融合させ、来るべき次世代でその独自性を維持しているという事実でした。日本はフィリピンに次ぐ第二の故郷になったと言えます。私はその国で、特​​に日本の山口県の田舎の県で自分の経験や思い出を語ったとき、いつもある種の懐かしさを感じます。私はそこにいたときに2つの秋の季節を経験しました。山口は秋の紅葉で有名です。観光客も地元の人も、色とりどりの木々の素晴らしい光景を訪れるために集まります。それとは別に、一年のどの季節にも行ける有名な観光地もあります。たとえば、日本の岩国にあるキンタイキョウ橋は非常にユニークな建築様式を持っています。日本のことを考えると、休暇中にくつろぎたいときに、青い海と高い山の峰が本当にあなたの気分を高めます。

| |