Subject: Re: LSM Joining Case Test - Sandhri Banerjei
From: Sandhri Banerjei <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Sep 2019 04:03:36 -0400

| | LSM Joining Case Test

Name | Sandhri Banerjei
E-mail | [email-masked]
Phone Number | (91) 9818858164
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 1 is the most polite and clear response to send to a customer. Though a few sentences should be added. They are as follows:-
1. Please ensur that the address is updated correctly and at the earliest to avoid any delay.
2. Please ensure that someone will be available to collect the tickes at the aforesaid address.
3. Kindly ensure that your contact number is mentioned correctly in case we need to contact you.
We hope that this answers your querry and that you have a great time at the Lady Gaga show.

Please feel free to contact us via email or telephone if there is anything else you require.

Thanks and Regards,
Viagogo Customre Care Team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The diffrence between good and great customore service (CS) is as follows:-

* Good CS - Understand the customer's querry and provide an adiquate solution. Here you will just about be able to satisfy your customer but you will not leave a lasting impression on the him/her. The customer will also judge all future interaction with the company with the same perspective.
* Great CS - Understand the customer's querry and ensure that you repeat it back to him/her to give them the confidence that you have clearly underastood what they want. Speak politely, in a soft tone and explain all the relevant details as per the customer's querry. Once the customer has confirmed that they are happy with the outcome of the discussion, ask if there is anything else that they can be helped with. if the answer is YES then start the process again, if it is NO then close the conversation with ''Thank you for calling and have a nice day.'' By doing this the customer will get the feeling that he/she has delt with a professional organisation that has customer satisfaction at the core of the business. They will want to deal with the organisation again and again in the future. We must always go the extra mile to keep the customer happy and hold up the reputaion of the organisation.

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