Subject: Re: LSM Joining Case Test - Sachin Gupta
From: Sachin Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Sep 2019 04:58:24 -0400

| | LSM Joining Case Test

Name | Sachin Gupta
E-mail | [email-masked]
Phone Number | (0091) 9205856016
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

None of the other blurbs talk about the hotel address. They are stuck inside the previously recorded delivery address and so they are not addressing the main topic in the customer's request which is that the tickets are to be delivered to the hotel now.

I would make it more precise than it is right now. I would amend the first paragraph as:

In order for us to deliver to your hotel, please update the delivery address by using this link: http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your 'Purchases'.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is about wow-ing the customer - that is, anticipating the wishlist of the customer and being proactive, not reactive, about fulfilling the unsaid and unwritten wishes of the customer. Good customer service is about fulfilling the needs and desires of the customer as communicated by the customer itself. However, great customer service is about exceeding expectations, not merely fulfilling them. This comes about by understanding the customer, their aspirations, and wishlist. And then proactively addressing them.

| |

You can edit this submission and view all your submissions easily.