Subject: Re: LSM Joining Case Test - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Sep 2019 03:59:27 -0400

| | LSM Joining Case Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9818832099
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

For the Scenario mentioned above, i believe, Blurp 4 would be appropriate. As the buyer is requesting for the delivery of his tickests to the Hotel he will be statyin in, so it is important that we first request for the address of the Hotel, to deliver the tickets and then make him understand the process of seller getting the tickets and delivering it to the exact location within the time frame i.e. before the date of the subjected event.

At last assuring the buyer that the ticket will be delivered to him at the time before the event took place without any inconvinience.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is a delivery of the service/product to the customer within the time frame given and let him/her track the process of his delivery along with the proper follow up to the queries and concerns of the buyer.

A great customer service is adding the value to the customer service in a way that the he/she would wish to take this relationship ahead and would want to do more business with the company. For example in some cases if the product/service is delivered to the customer two days in prior.

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