Subject: Japanese Language Test - Ryan Lastima
From: Ryan Lastima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Sep 2019 04:57:08 -0400

Foreign Language
Screening Test

Name

Ryan Lastima

Whats your first language

Japanese

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First and foremost, I would sincerely apologize for the
inconvenience. I will admit the reason of the delay and make sure pizza will be
delivered the soonest to the correct location. I will also double check the
location with the customer and coordinate thoroughly with the delivery in-charge
and monitor closely the succeeding actions until pizza is brought to the
customer. I will provide some appeasement if possible and if within my own
position’s ability. I will be observe politeness and courtesy at all times.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I
specialized in Japanese Language and Culture. I passed the N2 Japanese Language
Proficiency Test last 2014. I am also a Registered Electrical Engineer and has a
strong technical background in Electrical Engineering and Manufacturing
Technology. I also have experience in teaching Basic Japanese Language. I also
worked as an interpreter and supervisor during my tenure at EPSON Precision
Philippines, where I worked with a team of Japanese and Filipino engineering in
the process of manufacturing LCD projectors. Currently, I am working as a gaming
gear technical support where I provide phone, chat and email correspondence to
Japanese customers in need of technical assistance.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

いいカスタマーサービスは基本的なルールによりお客様の要件に単純に対応するようなことであり、優秀なサービスはルールを守りながらお客様にベストオプションを提供することです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

私の長所としまして沢山の経験ができ、勉強になる濃厚な経験をしたいと思っております。御社に受け入れていただければ誠に有り難く存じます。

3年間日立製作所で電気機器組み立ての仕事していました。大変なことがたく沢山ありましたがその時に充実しゅた活躍ができました。

チャンスをいただければ、一生懸命一緒に頑張りたいと思いますので何卒よろしくお願い申し上げます。

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

今年の4月下旬、僕が僕の嫁とともに京東へ旅行に行きました。以前僕は仕事で日本に行ったことがありますが初めてそうな素晴らしいところが来て本当に感動していました。嫁さんが始めて日本に行きましたので彼女も超嬉しいでした。

思ったより寒くて気温が未だ下がっている状況でした。日程として、京都を一日で散歩して近くの大阪市に宿泊し、翌日に大阪市の観光することになっていました。

今回の京東の旅行はとても短ったですが楽しくできました。各種お寺や食事もでき、とてもいい一日を過ごしました。嵐山森もいってきれいに植栽した竹を発見いたしました。ふしみいなりの神社も拝見し、今まで京東の思い出をよく想起していますのでどこも同じものが見られない京東府が日本の文化遺産となっています。

今年の京東の旅が短ったので近くの将来にまた来日しようと思っております。今後は僕のよめと子供の二人が一緒にいくつもりです。