Subject: Re: German Language Test - Tenzin Chodon
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 7 Sep 2019 04:06:09 -0700 (MST)

Hi, 

This German test was rejected internally. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Tenzin Chodon" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 7 September, 2019 16:16:03 
Subject: German Language Test - Tenzin Chodon 

		Foreign Language Screening Test 	Name 	Tenzin Chodon 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would firstly rectify the problem and enter the correct address again and I’d try and solve it with the customer one on one by convincing him. The last I would assure him that the food will reach him soon. If he still does not agree I’d pay for the food from my pocket so that the company faces no consequences. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Tenzin Chodon. I’m from Dehradun. I have completed my bachelors in English literature and german studies and also my master in german studies from JNU, New Delhi. I am a fresher as of now and have no work experience as such. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Ich denke, dass ein guter Kundendienst sich nur mit einer durchschnittlichen Leistung beschäftigt, aber super Kundendienst bedeutet die Zufriedenheit nicht nur von den Kunden sondern auch den Firmen, die diese Kundendienst bietet. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich habe das Geduld und auch die Persönlichkeit dieses Job durchzuführen. 
Ich habe die Qualifikation auch. 
Ich kann mit anderen Personen gut kommunizieren. 
Ich kann auch in einer stressigen Situation arbeiten. 
Ich bin auch pünktlich und organisiert. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letzte Monate bin ich nach Dharamsala gefahren. Es war eine gute Erfahrung. Ich habe mit verschiedenen Personen getroffen. Während ich zu der tibetischen Kultur gehört, war ich sehr fröhlich, die schöne tibetische Kultur wiederzuerleben. Ich habe die viele Klöster besucht und mit die Mönchen geredet. Ich mag auch die hügelige Gebiete und deshalb war ich sehr sehr froh, in Dharamsala zu sein. Im Vergleich zu dem Wetter von Delhi war das Wetter Dharamsalas sehr schön. Die Natur war auch sehr herrlich. Ich hoffe, dass ich wieder nach Dharamsala feiern könne.