Subject: Russian Language Test - Alok Singh
From: Alok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Sep 2019 03:56:47 -0400

| | Foreign Language Screening Test

Name | Alok Singh
Whats your first language | Russian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would prefer to apologise for the delay and my reply would be based on the Pizza Hut's policy in the similar situation.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born in New Delhi, India. Completed my secondary school education from CBSE, KV Badarpur New Delhi India. I was sent to Russian federation for my higher studies by my parents in 1992. After completing my advance diploma in Russian language and while persuing my BE course in metallurgy, I started working part time. I traveled around most of the regions in Russia and CIS countries while studying and working. Since 2004 I am based in India and visiting Russian federation and CIS countries on personal and professional trips.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Обслуживание становится великолепными когда ваш клиент получает удовольствие от общения с вами.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Я вежливый человек.
Я люблю общаться.
Мне нравится когда люди становятся более счастливыми.
Я интересуюсь психологией.
Мне нравится помогать и решать проблемы.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Я бы хотел рассказать о великолепном штате Гоа в Индии.
Мне кажется что это место уникальное в мире. Природа и тропический климат восхищает любого человека с первого раза. Пляжи и леса дают возможность отдохнуть от всего.
Советую всем провести хотя бы две недели в Гоа чтобы почувствовать.

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