Subject: Fwd: Portuguese Language Test - isidoro massunda Lubongo
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 5 Sep 2019 06:29:23 -0700 (MST)

Hi Ayushi, 

This candidate has been rejected. 

Kind Regards, 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, September 5, 2019 6:57:11 PM 
Subject: FW: Portuguese Language Test - isidoro massunda Lubongo 

Hi, 

It’s a ‘no’ for this candidate. 

Kind regards, 

Brian 

From: Marizane Santos 
Sent: Thursday 5 September 2019 14:27 
To: Thiago Pavoni <[email-masked]>; Michelle Gubbins <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: Re: Portuguese Language Test - isidoro massunda Lubongo 

Name: isidoro massunda Lubongo 

First and second answers: 

- Although some spelling mistakes seems to be original text. 

Third answer: 

-The exercise requested In 200 - 500 words answer - but it has less than 100 words 

-I think it is not an original text. It seems to be the same text the the previous candidate (Francisco Songo) used with some words changes. 

Kind regards, 

Mari 

From: Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 5 September 2019 13:17:20 
To: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Marizane Santos < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Portuguese Language Test - isidoro massunda Lubongo 

[ mailto:[email-masked] | @Marizane Santos ] 

Can you please check this test please. 

Thanks, 

Thiago 

From: Michelle Gubbins 
Sent: Thursday 5 September 2019 13:16 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Portuguese Language Test - isidoro massunda Lubongo 

[ mailto:[email-masked] | @Thiago Pavoni ] can you assign please 

From: Brian Sexton 
Sent: 05 September 2019 12:10 
To: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Portuguese Language Test - isidoro massunda Lubongo 

Hi Michelle, 

Could someone please help evaluating this Portuguese test? 

Kind regards, 

Brian 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 5 September 2019 11:57 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Portuguese Language Test - isidoro massunda Lubongo 

Hi Brian, 

Can you please get this Portuguese language test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "isidoro massunda Lubongo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 4, 2019 3:36:17 PM 
Subject: Portuguese Language Test - isidoro massunda Lubongo 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

isidoro massunda Lubongo 

Whats your first language 	

Portuguese 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

Sorry for the mistake, sir can you please tell me your address again? because i entered the wrong address and i will be back to you in few minutes because i would like to correct the address first and the deliver man will be back to you as soon as possible. 
You will be receiving your order in few minutes, In case your deliver takes long please contact me again, thanks for choosing our company and we promese next time we will improve our services. 
Once again my sincere sorry and have a nice day sir. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

I am Isidoro Massunda Lubongo i am 28 years old i am from Angola . 
I complete my high school in 2012 at instutute Buia e filhos, Now i am done with my degree at Noida International University (2015-2019) course B.tech branch cse (computer science engineering). I am pass out student and i have some back papels i will be writing in december. 
My specialization is Network and i have few knowledge of programming, I have ability to work under pressure and self motivation. 
I worked at ILUB House as technical assistant in assisting the line managers with technical information that helps the strategy of company (2010-2012). 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

A diferença entre bom (good) e melhor (great) serviço de cliente? 
O bom (good) trabalho: e um trabalho bem feito para satisfazer bem o cliente. porque se o trabalho nao for bem feito atendencia e de perder o cliente e quando a gente começa a perde o cliente a empresa que vai sair a perder. 
Melhor (great) : e quando referimos algo melhor doque ja temos ou que pretendemos alcançar. porque temos que melhorar sempre os nossos servicos para satisfazer as vontades dos nossos clientes. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

O que me faz ser o candidato certo e porque consigo lidar bem com os clientes sem nenhum problema, sou uma pessoa bem avontade,simpatico, respeitoso, e tenho muita paçiençia em resovelver problemas dos clientes. 
E consigo trabalhar sob pressao dos clientes ou da empresa. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

A cidade que eu tinha viajado foi em cape town (south africa) e uma cidade muito bonito limpo maravilhoso e eu tive muitas boas memorias nesta cidade. Se eu tenho que ir visitar esta cidade de novo eu voltaria porque fiz boas amizades la e nao me arrenpendo ter indo la e gostei tambem da tradiçao da quele povo uma tradiçao linda e maravilhoso. 
Gostei da comida deles e tambem tem muitos bons lugares para diversao.