Subject: Re: LSM Joining Case Test - Avinash Rai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Sep 2019 02:41:18 -0700 (MST)

He would be coming on Monday for f2f. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Deeksha Dadu" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Sent: Thursday, 5 September, 2019 15:06:38 
Subject: Fwd: LSM Joining Case Test - Avinash Rai 

Seems fine. Call him on Monday. If he can’t come on Monday, schedule a telephonic interview with him on Monday 

Sent from my iPhone 

Begin forwarded message: 

From: Avinash Rai < [ mailto:[email-masked] | [email-masked] ] > 
Date: 5 September 2019 at 17:32:37 GMT+8 
To: [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: LSM Joining Case Test - Avinash Rai 

BQ_BEGIN

	
	
			LSM Joining Case Test 
		
	Name 	Avinash Rai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9654810988 
	Which blurb would you select? 	Blurb 1 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 is more appropriate in comparison with the others. The reason why I find this most appropriate is because we are not putting the client through much strain as the client is supposed to be travelling soon. Also, we confirmed the information on the phone to make sure there are no errors while delivering the tickets. Mentioning that we are keeping a close tab on the order and will be in communication will ease the situation for the client as well. I would want to add some portion of Blurb 4 wherein we provide the Viagogo link. Apart from telephonic verification, if the client feels any further changes, they can logon to their account and upload necessary information there. This would also allow the organisation to establish their brand with the client. E-ticket delivery will also be extended the the client a it would be easy for them to just furnish their E-Ticket at the event (as per policy). 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service is an experience what the client already expects while connecting with us. They have an idea that they are supposed to get help for the issue they are calling for. This would involve carefully understanding the primary issue, explain what needs to be done and then make sure that the solution is provided at the first interaction. 

Great Customer service would always require us to be in the client's shoes to not only understand the issue, but also the intensity. Clients who are connecting for the second time for the same issue, need to be addressed in a way so that they do not have to connect again. Ensuring that we do most of the tasks on the client's behalf will put them through less hassle. Also, honesty is the best policy. Hence, instead of misleading an irritated client to just postpone the conversation, one should apologise and make sure that the client understands the situation. 	

	
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