Subject: Re: LSM Joining Case Test - Arvind Rai
From: Arvind Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Sep 2019 05:28:00 -0400

| | LSM Joining Case Test

Name | Arvind Rai
E-mail | [email-masked]
Phone Number | (91) 9555852987
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 gives the choice for the customer to ammend the delivery address, even if the customer is travelling, they can update their hotel(or any other address). This would enable the customer to get the tickets on time, before the event.
Also, it gives a choice to download the e-ticket(if customer chose to).

We can add/update the hotel address, if the customer is updated beforehand, of the address he/she would be present in the city of the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is the service that the customer is expecting(including any queries or concerns).
However, a great customer service is not just limited to satisfy the customer queries/concerns, instead, extend the service so that the customer feels to be in safe hands and can be assured that he/she won't have to go through the same concern again.

For eg.
If a customer calls in to enquire about the status of the ticket delivery,
A good customer service would be to guide the customer of the ways, he/she can track/check the status and giving them the exact date of delivery.
On the other hand, a great customer service would be to help the customer to download the ticket from the specific website/portal, it is available.

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