Subject: Japanese Language Test - Akihiro Nakai
From: Akihiro Nakai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Sep 2019 05:24:47 -0400

| | Foreign Language Screening Test

Name | Akihiro Nakai
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Thank you for waiting. We had checked carefully our system and found it we have a incorrect delivery address.
We deeply apologised for this. I'm now responsible to take your correct delivery address.
And we will provide free delivery charge as we promised free of delivery charge that once we failed to deliver our product within the time.
Apologize again and may I ask your correct delivery address?

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a japanese native whom living in the Philippines for 30 years.

I was a Japanese Government employee and immigrate here in 1989 with my family.

I am an undergraduate of Kobe Gakuin University, BS law (criminal law).

My profession / expertise is translation/interpretation of Japanese to English vice versa, and  customer oriented general knowledge.

I have many work experiences in the different industries past 25 years.

I wish my expertise will contribute to the company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 常にお客様の立場に立ったサービス提供であり、お客様の求めるものを最短時間で的確に又正確に把握し、遅滞なくサービスや情報、回答を提供すること。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. 社会人として長年の経験を持っている。
2. 見知らぬ人と話すことが苦にならない。
3. 常に相手の立場に立った接客や、応答、取り扱いを心掛けている。
4. 常に冷静に判断するよう心掛けている。
5. 相手が満足できる道、方法を探す事を心掛けている。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

最も心に残る都市は、私の地元である広島市。中でも平和資料館と日本三景のひとつでもある安芸の宮島。
原爆資料館は訪れる人達に原爆に悲劇を後世に伝え、二度とこのような惨事を繰り返さない事を誓わずにはおられない。
一方、安芸の宮島は字は異なるが秋の季節の宮島が最も美しい。紅葉が山一杯に広がり、水面に映る朱色の大鳥居と平家平清盛が造営寄進した宮島神社の伽藍が映える。
また特産品としての広島の牡蠣、広島菜漬け、広島焼き(お好み焼き)、紅葉饅頭。そして市民球団の広島カープ。まだまだ語りきれないものがある。
海外に目を向ければ、ここフィリピンのバナウエにある階段状の田んぼ。どの様にして築いたのか、とても気になるし、見ていても美しい。霧に包まれる髙地、バギオも趣があって楽しい。

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