Subject: FW: German Language Test - Pankaj Issar
From: Brian Sexton <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 4 Sep 2019 12:23:55 +0000

Hi,

It’s a ‘no’ for this candidate.

Kind regards,
Brian

From: Jana Garbe
Sent: Wednesday 4 September 2019 13:02
To: Brian Sexton <[email-masked]>
Subject: RE: German Language Test - Pankaj Issar

No, too many grammar mistakes in simple sentences.

From: Brian Sexton
Sent: Wednesday 4 September 2019 12:58
To: Jana Garbe <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Pankaj Issar

Hi Jana,

Could you please evaluate a 2nd German test?

Kind regards,
Brian

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 4 September 2019 12:40
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: German Language Test - Pankaj Issar

Hi Brian,

Could you please get this German test evaluated?

Regards,
Ayushi Verma
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "Pankaj Issar" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 September, 2019 13:55:58
Subject: German Language Test - Pankaj Issar

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Foreign Language Screening Test

Name
Pankaj Issar
Whats your first language
German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
Dear customer. I am really sorry for the inconvenience caused due to some human error from our side. Could you please update me with the correct address so that I can update it in my system and get the pizza delivered without further delay. This time your pizza stands on-house. We will make sure it gets delivered in next 20 minutes and we really apologize once again for the error caused. We wish you a great day ahead and enjoy your pizza. We are also sending a complimentary coke with the same.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
My name is Pankaj Issar. I have completed my language courses from Germany and hotel management from Dortmund during my tenure of 3 years from 1999 to 2002. Since 2002 I have been into translation, interpretation,imparting German as a school teacher and corporate trainer. I have worked with CSC for 6.5 years in Noida and as a Team leader for German language process in NIIT limited for 5.5 years in Gurgaon. I have in total 17 years of experience and please give me a chance for interview to prove my mettle. I have been also awarded as best Interpreter from CSC.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
Der Hauptunterschied zwischen guten Kundenservice und großartigem Service ist dass Sie in erstem Fall Ihre Kunden wahrscheinlich nur Knapp zufrieden stellen. Beim großartigen sind Sie nicht nur zufrieden aber auch ehrlich zu Kunden.

Viele dienstleister auch schicken Danke schön Anmerkungen zu Kunden um großartigem Service zu liefern.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
ich kann herausforderungen meistern und überdurchschnittliche Ergebnisse liefern. ich kann auf reichhaltige und praktische Erfahrungen zurückgreifen können. ich kann mich in vorhandene Teams und Abläufe integrieren können. Ich kann was neues in das Unternehmen bringen. Ich kann sorgfältig arbeiten.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
Es geht um meine Reise, als ich vor zwei Jahren mit meinen Kindern nach Mumbai gereist bin. Ich war bereit für die Fahrt, da ich ein Reisefreak bin und bis nach Mumbai auf einmal fahren wollte. Ich habe meine Fahrt um 5:00 Uhr begonnen und bin dann am nächsten Tag um 10:00 Uhr in Mumbai angekommen. Ich bin 1530 Kilometer gefahren, ohne zu schlafen. Ich habe nur für Biopausen und Essen angehalten. Die Reise war anstrengend, aber es war auch eine tolle Erfahrung. Meine Kinder sind mit mir zu Fernreisen wie Badrinath, Kedarnath, Jaisalmer, Bujh, Ladakh gereist, und jetzt haben wir geplant, nach Deutschland zu fahren, nachdem sie 18 geworden sind, und das auch mit dem Auto. Wir haben noch 13 Jahre vor uns, aber ich freue mich schon darauf.