Subject: Fwd: German Language Test - Sunil Syal
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Wed, 4 Sep 2019 04:38:52 -0700 (MST)

Hi Brian, 

Could you please get this German test evaluated? 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sunil Syal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 3 September, 2019 15:21:33 
Subject: German Language Test - Sunil Syal 

		Foreign Language Screening Test 	Name 	Sunil Syal 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would inform the Customer, that due to an error in the system. The Order was not updated and is therefore, delayed. I sincerely apologize for the inconvenience and delay. I can offer you two options, we provide your order at discounted price, or if you wish you can cancel this order without any charges. We apologize once again for the error. Thanks for calling Pizza Hut, wish you a good day. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Sunil Kumar Syal, born in New Delhi. I am a sports person and like cycling, football, running, Yoga besides reading/watching German books and movies. I am BA, and German Professional certified from Max Mueller Bhawan. I am Prince2 certified and have a total experience of 13.6 years. I have had the opportunity to work with SCMT as medical transcriptionist. Later i worked with icall-netvantage for DACH region for Market research.Then,I joined Intelenet as Senior Executive German for Swiss Market, post that I joined Amex in German A/C Payable team. Later,I joined NIIT as German Language Expert and moved to IFH GmbH as German Language Expert. I moved to Poland to work with Fujitsu Tech. Sol as Service Desk Agent. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Gut - das bedeutet, dass man Kundenwuensche erfuellt hat. 

Sehr gut - Man verdient das Vertrauen von Kunden. Man hat nicht nur die Kundenwuensche erfuellt, sondern auch mehr dazu gemacht. Der Kunde ist sehr gluecklich . Man hat die Kunden gewonnenn. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich habe gute Erfahrung im Kundendienst. Aus meiner Erfahrung kann ich die Kunden ganz gut verstehen, was der kunde will. 
Ich bin learnfaehig und kann auch selbststaendig arbeiten. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Ich bin im Jahr 2018 in Berlin gewesen. Ich fand diese Stadt sehr interessant, weil diese Stadt die Geschichte hat. Es geht um Nazi. In Berlin kann man anschauen z. B Check point Charlie, Berliner Wall, Hitlers Bunker, Fernseherturm usw. Ich was sehr ueberrascht, als ich den Bunker von Nazi gesehen habe. Man kann nie vorstellen, so was ein Bunker dort gibt. Im Bunker liest man die Geschichte von Nazi, welcher Raum fuer die Sitzung, Kriegraum, Hitlers Buero, Schlafzimmer und auch Kinderzimmer ist. Wenn mann die Wahrheit weiss, kann man dort erstaunen, wie die Juden zu verbrennen war geplant. Das war Vorschlag von Herrn Eichman und Herr Eichman war der Taeter. Ich bin so beeinflusst von Nazis Geschichte, das nach meiner Rueckkehr habe ich Filme ueber zweiten Weltkrieg gesehen. Diese Filme waren sehr schrecklich, zu sehen, wie brutal Nazi waren. Unschuldige Juden, Polen wurden in der Gaskammer verbrannt. Das Lager befanden sich in Polen. Diese Geschicht ist endlos zu beschreiben.Familie von Opfer bekommen immer noch die gaense Haut, wenn Sie an den Krieg erinnern. Traurige Moment wuerde ich so sagen. 
Aber zur Zeit ist die Lage zwischen beinden Laendern viel besser geworden.