Subject: Portuguese Language Test - Francisco Songo
From: Francisco Songo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Sep 2019 07:30:10 -0400

| | Foreign Language Screening Test

Name | Francisco Songo
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this bad situation, I could explain about my mistake in costumers on phone saying to him that the first order will not be delivered because I have ordered to wrong address, just forgive me for this mistake and it will never happen again, my sincere sorry please just give me your right address and I will deliver your order in 5 minutes, don't worry about this I will make sure that it will be delivered at your address in 5 minutes, just wait for few minutes sir/ms, in next days I have to get more attention when I receive costumer's calls for order, just keep in touch with them till their orders deliver at theirs right address with complete orders, as we are team worker we need to be friendly an politely with our costumers to get more costumers from different part of world that helps the company be more useful.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Francisco Lede Songo from Angola, I am 24 years old, I have completed my high school in 2014 at Institute Polytechnic of Cabinda, and I made my degree graduation at Noida International University(2015-2019) in B.tech Computer Science Engineering course.
My specialization is Cyber Security(Network) and I have few knowledge about programming.
I have ability to work under pressure, and self motivation.
I worked at Lubando trade organization angola as technical assistant of information that helps the strategy of company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A diferença entre Bom(Good) e o Melhor(Great) e' seguinte: Bom(Good) e' quando tem bom numa determinada area ou a pessoa tem bom comportamento no serviço, a palavra bom refere-se nas qualidades posetiva que alguem possa ter perante outras pessoas.
E a palavra Melhor(Great) e' quando podemos comprar alguma coisa ou comprar as qualidades de varias pesoas como por exemplo: o Paulo entende melhor sobre a programaçao doque o Filipe.
A palavra Melhor(Great) usamos mas quando e' caso de classificar bem ou dar mas destaque nas pessoas capacitadas doque as outras.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

O que faz de mim um candidato melhor que os outros e' seguimte: consigo lidar facilmente com os candidatos sem nenhum problema, porque sou uma pessoa simpatica, paciente e muito compreensivel.
consigo trabalhar sobre pressao dos clientes e sobre pressao da empresa.
Sou agil em achar soluçoes solicitado por clientes que precisam de uma ajuda ugente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | A cidade que havia viajado e' Windhoek(Namibia) que amei tanto de conhecer esta linda cidade com maravilhosas paissagens, deserto lindo, praias lindissimas e encantadora, a cidade tem um clima muito tropical que as vezes varia por causa das estaçoes climaticas, gostei muito de provar os pratos tipicos(comidas) da cidade, amei mas de conhecer a cultura e as suas tradiçoes que sao identidade deste povo simpatico e respeitoso, fiz boas amizades verdadeiras e sinciras nesta linda cidade.

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