Subject: Re: German Language Test - Monika Dohare
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Wed, 4 Sep 2019 03:13:20 -0700 (MST)

Any update on this? 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Monday, 2 September, 2019 19:47:28 
Subject: Fwd: German Language Test - Monika Dohare 

Hi Brian, 

Can you please get this German Language test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Monika Dohare" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 31 August, 2019 17:13:11 
Subject: German Language Test - Monika Dohare 

		Foreign Language Screening Test 	Name 	Monika Dohare 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly I would apologize to the customer and will tell him that we were having some technical issues with the server due to which we were unable to place your order. We are extremely sorry for the delay however I have placed the order for you and the delivery will be done within half an hour. Meanwhile I will update thee delivery boy with the correct address. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Monika Dohare, i have done b.com from Delhi University and have completed B2.1 in German language from Max mueller bhawan. 

I started my career with Amazon development centre Bangalore. I worked there as a Catalog associate for almost 2 years.. After that I joined Wipro technologies Pune on the contractual basis and was there for almost 10months. 

Nowadays i am in Delhi searching for a job in German profile. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Konzeptionell besteht der Hauptunterschied zwischen der Bereitstellung eines „guten“ Kundendiensts und der Bereitstellung eines „großartigen“ Kundendiensts darin, dass Sie in ersterem Fall Ihre Kunden wahrscheinlich kaum zufriedenstellen. in letzterem halten Sie sie nicht nur zufrieden, sondern auch loyal. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
Es gibt eine Menge Faktoren, die berücksichtigt werden müssen, damit jemand ein großartiger Kandidat für einen Kundendienstjob ist. ... die positive Einstellung zum Kunden und die Hilfsbereitschaft durch die Bereitstellung der richtigen Lösung oder Informationen. Aufrechterhaltung einer professionellen Beziehung zum Kunden. gute Kommunikationsfähigkeiten 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Mumbai ist eine fantastische Stadt voller Dramen und Widersprüche. Ich war in wunderbaren Andheri, das ist der trendige Teil von Mumbai.