Subject: Re: LSM Joining Case Test - Suraj Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 4 Sep 2019 03:12:10 -0700 (MST)

Hi, 

Please evaluate this applicant for Project Manager profile. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Suraj Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 4 September, 2019 15:27:50 
Subject: Re: LSM Joining Case Test - Suraj Singh 

		LSM Joining Case Test 	Name 	Suraj Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9717273450 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Since, custome has requested to deliver the tickets at the hotel at which he/she is staying. And, blurb four answers the question more appropritely than other blurbs given. Also, all the pre-requisites to deliver the tickets at hotel is mentioned here.Hence, the answer for the question ask would be blurb four. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is customer centric. Whereas a bad customer service will take care of team limition. The motive here is, one should go beyond their limits to make customer's happy. 
Second difference is preciseness. We should always stick to the point when answering to question rather than exchanging unnecessary details. Exchanging unnecessary details will be counted as bad customer serivce. Since, it may make customer irate. 
Thirdly, good customer is focused on customer resolution with minimum TAT. However in bad customer service, we are always told that it will be resolved in a specified manner. The meaning here is we should go beyond set protocol to satisfy our customers. 
Fourth difference is interaction with customer. in good customer service , a customer is always treated in a good polite manner. However, in bad customer service, executive behaves arrogantly. 
fifth difference is, in a good customer service, customer support executive make customer's feel that their problem will be resolved for sure. However, in bad service there is sence of sympathy. 
Lastyly, in good customer service issue will be closed with resolution and customer should be updated with developments made on his/her issue. Wherein bad customer service customerr's doesn't get any update or resolution. I personally believe that it's quite common now a days with every service provider. They focus on closing their issue rather than making it actually close keeping customer's issue in view. 	

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