Subject: Portuguese Language Test - isidoro massunda Lubongo
From: isidoro massunda Lubongo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Sep 2019 06:06:17 -0400

| | Foreign Language Screening Test

Name | isidoro massunda Lubongo
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sorry for the mistake, sir can you please tell me your address again? because i entered the wrong address and i will be back to you in few minutes because i would like to correct the address first and the deliver man will be back to you as soon as possible.
You will be receiving your order in few minutes, In case your deliver takes long please contact me again, thanks for choosing our company and we promese next time we will improve our services.
Once again my sincere sorry and have a nice day sir.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Isidoro Massunda Lubongo i am 28 years old i am from Angola .
I complete my high school in 2012 at instutute Buia e filhos, Now i am done with my degree at Noida International University (2015-2019) course B.tech branch cse (computer science engineering). I am pass out student and i have some back papels i will be writing in december.
My specialization is Network and i have few knowledge of programming, I have ability to work under pressure and self motivation.
I worked  at ILUB House as technical assistant in assisting the line managers with technical information that helps the strategy of company (2010-2012).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A diferença entre bom (good) e melhor (great) serviço de cliente?
O bom (good) trabalho: e um trabalho bem feito para satisfazer bem o cliente. porque se o trabalho nao for bem feito atendencia e de perder o cliente e quando a gente começa a perde o cliente a empresa que vai sair a perder.
Melhor (great) : e quando referimos algo melhor doque ja temos ou que pretendemos alcançar. porque temos que melhorar sempre os nossos servicos para satisfazer as vontades dos nossos clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

O que me faz ser o candidato certo e porque consigo lidar bem com os clientes sem nenhum problema, sou uma pessoa bem avontade,simpatico, respeitoso, e tenho muita paçiençia em resovelver problemas dos clientes.
E consigo trabalhar sob pressao dos clientes ou da empresa.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A cidade que eu tinha viajado foi em cape town (south africa) e uma cidade muito bonito limpo maravilhoso e eu tive muitas boas memorias nesta cidade. Se eu tenho que ir visitar esta cidade de novo eu voltaria porque fiz boas amizades la e nao me arrenpendo ter indo la e gostei tambem da tradiçao da quele povo uma tradiçao linda e maravilhoso.
Gostei da comida deles e tambem tem muitos bons lugares para diversao.

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