Subject: Fwd: German Language Test - Pankaj Issar
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 3 Sep 2019 05:53:46 -0700 (MST)

Hello Sir, 

Please suggest whether we should be forwarding this German test to the client or not. 
It was evaluated internally by Fatoumata and her review was: His written has some grammatical errors but his spoken is perfect, better than most Indian agents we have here. 

He has already left his job in March 2019. 
Last Drawn: 67k 
Expectation: 45-50k 
Tentative joining: Next week, 10th September. 

Please find attached his resume for your reference. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Pankaj Issar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 3 September, 2019 13:55:58 
Subject: German Language Test - Pankaj Issar 

		Foreign Language Screening Test 	Name 	Pankaj Issar 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear customer. I am really sorry for the inconvenience caused due to some human error from our side. Could you please update me with the correct address so that I can update it in my system and get the pizza delivered without further delay. This time your pizza stands on-house. We will make sure it gets delivered in next 20 minutes and we really apologize once again for the error caused. We wish you a great day ahead and enjoy your pizza. We are also sending a complimentary coke with the same. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Pankaj Issar. I have completed my language courses from Germany and hotel management from Dortmund during my tenure of 3 years from 1999 to 2002. Since 2002 I have been into translation, interpretation,imparting German as a school teacher and corporate trainer. I have worked with CSC for 6.5 years in Noida and as a Team leader for German language process in NIIT limited for 5.5 years in Gurgaon. I have in total 17 years of experience and please give me a chance for interview to prove my mettle. I have been also awarded as best Interpreter from CSC. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Der Hauptunterschied zwischen guten Kundenservice und großartigem Service ist dass Sie in erstem Fall Ihre Kunden wahrscheinlich nur Knapp zufrieden stellen. Beim großartigen sind Sie nicht nur zufrieden aber auch ehrlich zu Kunden. 

Viele dienstleister auch schicken Danke schön Anmerkungen zu Kunden um großartigem Service zu liefern. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ich kann herausforderungen meistern und überdurchschnittliche Ergebnisse liefern. ich kann auf reichhaltige und praktische Erfahrungen zurückgreifen können. ich kann mich in vorhandene Teams und Abläufe integrieren können. Ich kann was neues in das Unternehmen bringen. Ich kann sorgfältig arbeiten. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Es geht um meine Reise, als ich vor zwei Jahren mit meinen Kindern nach Mumbai gereist bin. Ich war bereit für die Fahrt, da ich ein Reisefreak bin und bis nach Mumbai auf einmal fahren wollte. Ich habe meine Fahrt um 5:00 Uhr begonnen und bin dann am nächsten Tag um 10:00 Uhr in Mumbai angekommen. Ich bin 1530 Kilometer gefahren, ohne zu schlafen. Ich habe nur für Biopausen und Essen angehalten. Die Reise war anstrengend, aber es war auch eine tolle Erfahrung. Meine Kinder sind mit mir zu Fernreisen wie Badrinath, Kedarnath, Jaisalmer, Bujh, Ladakh gereist, und jetzt haben wir geplant, nach Deutschland zu fahren, nachdem sie 18 geworden sind, und das auch mit dem Auto. Wir haben noch 13 Jahre vor uns, aber ich freue mich schon darauf.