Subject: Re: German Language Test - Saba Agarwal
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 2 Sep 2019 06:32:50 -0700 (MST)

Hi Sankarshan, 

This German test was rejected by our agent. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Saba Agarwal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 2 September, 2019 16:03:50 
Subject: German Language Test - Saba Agarwal 

		Foreign Language Screening Test 	Name 	Saba Agarwal 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will sincerely apologize for the delay and explain to him the reason behind it, and convince him that this would not happen again. As a small token of honor and as a mark of apology i will offer him the best possible deal to compensate. I will also make sure that the customer is happy and satisfied. 

lastly, I will thank him for his patience and understanding. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Saba Agarwal. I live in Ghaziabad, I am a graduate in commerce from Delhi University. Also, did German language course till C1 level from Max Mueller Bhavan. I was in Bangalore till 2018. Now i have moved to Delhi as i got married here. I am having 3.5 years of experience in Amazon.de as a risk analyst. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Ein guter Kundenservice bedeutet für mich, eine Lösung für die Kundenanfrage bereitzustellen, aber ein guter Kundenservice bedeutet, sicherzustellen, dass der Kunde mit der Lösung zufrieden ist, und Die Firmenwert aufzubauen. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1) Ich habe gute Kommunikationsfaehigkeiten. 
2) Ich bin eine person mit geduld. 
3) Ich kann in einer stressigen Umgebung arbeiten. 
4) Ich bin kundenorientiert. 
5) |Ich habe auch 3,5 Jahre in gleichen Bereich gearbeitet. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Kuerzlich hatte ich Jaipur besucht. Es ist die groeste Stadt von Rajasthan, die als die rosa Stadt bekannt ist. Es gibt viele erstaunliche Monumente in dieser stadt. z.B Hawa Mahal, Amer Fort, Jantar Mantar uzw. Die leute von Jaipur feiern alle Feste und folgt dem Hinduismus. Die Hauptkueche vonJaipur ist Dal Bati and churma, Missi Roti und Gatte ki subzi. Jaipur ist auch beruehmt fuer Suessigkeiten. Die Kultur von Jaipur ist eine typische Rajasthani Kultur. Es gibt viele orte in Jaipur, die handgefertigte Kunsthandwerker und Skulpturenhaben. z.B Tarkashi, Zari, Bandhani uzw. Die Leute von Jaipur spreshen Rajashthani, Marwari, Hindi.