Subject: Re: LSM Joining Case Test - Kavita Rautela
From: Kavita Rautela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 05:02:06 -0400

LSM Joining Case
Test

Name

Kavita Rautela

E-mail

[email-masked]

Phone Number

(+91) 9410597327

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected the Blurb 4, as it has provided the information in details, that how a
customer can update his address and track is order through viagogo. As the
customer wants his tickets in hotel , Blurb 4 has all details and explained very
well that how he can sign in his account through viagogo and he will fet email
notification for his tickets.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A good and great customer service is that which
can help customers to solve all their queries regarding the service or the
product.

A service which gives them  satisfaction and trust in that particular
service.

Whenever the customer calls for the sevices , the customer support associate
should be able to resolve that problem , or notify them with the issues .

Send them notification via email or call them , once there problem is
resolved.

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