Subject: Fwd: LSM Joining Case Test - Abhishek Bharati
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 Sep 2019 01:44:19 -0700 (MST)

Hello Ma'am, 

This candidate is here for Tech Support. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Abhishek Bharati" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 2 September, 2019 14:08:37 
Subject: Re: LSM Joining Case Test - Abhishek Bharati 

		LSM Joining Case Test 	Name 	Abhishek Bharati 
E-mail 	[email-masked] 
Phone Number 	(+91) 8527198047 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb1 is the most appropriate way to deal as a customer care representative as it shows the salutation and confirms the issue the customer is having regarding Lady gaga Event to take place in a week. In addition to confirmation of Personal Address we should also request the customer for the Hotel address he is supposed to check in and a feedback should be taken from the seller what best they can do to deliver the ticket in time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service provides the service as per the customer requirement and intacts about what he desires should be provided as per his conveyance and time frame whereas Great customer service builds a healthy relationship with the customers so that they can enjoy the services of the company for longer times discussing their needs by their own from time to time. Good customer services is time oriented but for great customer we have to provide a timeless and healthy communication apart from their issues to ensure they feel comfortable to deal with the company because in customer service only trust matters what a customer is having on the employees and the company they are dealing. 	

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