Subject: German Language Test - Monika Dohare
From: Monika Dohare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Aug 2019 07:43:05 -0400

Foreign Language
Screening Test

Name

Monika Dohare

Whats your first language

German

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Firstly I would apologize to the customer and will tell him that
we were having some technical issues with the server due to which we were unable
to place your order. We are extremely sorry for the delay however I have placed
the order for you and the delivery will be done within half an hour. Meanwhile I
will update thee delivery boy with the correct address.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Monika Dohare, i have done b.com from Delhi University
and have completed B2.1 in German language from Max mueller bhawan.

I started my career with Amazon development centre Bangalore. I worked there as
a Catalog associate for almost 2 years.. After that I joined Wipro technologies
Pune on the contractual basis and was there for almost 10months.

Nowadays i am in Delhi searching for a job in German profile.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

Konzeptionell besteht der Hauptunterschied zwischen
der Bereitstellung eines „guten“ Kundendiensts und der Bereitstellung eines
„großartigen“ Kundendiensts darin, dass Sie in ersterem Fall Ihre Kunden
wahrscheinlich kaum zufriedenstellen. in letzterem halten Sie sie nicht nur
zufrieden, sondern auch loyal.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

Es gibt eine Menge Faktoren, die berücksichtigt werden müssen, damit jemand
ein großartiger Kandidat für einen Kundendienstjob ist. ... die positive
Einstellung zum Kunden und die Hilfsbereitschaft durch die Bereitstellung der
richtigen Lösung oder Informationen. Aufrechterhaltung einer professionellen
Beziehung zum Kunden. gute Kommunikationsfähigkeiten

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

Mumbai ist eine fantastische
Stadt voller Dramen und Widersprüche. Ich war in wunderbaren Andheri, das ist
der trendige Teil von Mumbai.